Support Services Conference

 

SW ABE, the Minnesota Department of Education and SPARC sponsor an annual statewide conference for support professionals. There is a full-day preconference, focusing on  assessment training, plus a full-day general conference that includes an ABE update from our state ABE director (and other state ABE staff) as well as concurrent sessions on such topics as:

 

  • Orientation to ABE

  • Accountability/NRS

  • Assessment

  • Data analysis

  • Intake and orientation practices

  • Enrollment practices

  • Customer service

  • Conflict resolution

  • Effective communication

  • Cultural awareness

 

The 2020 conference will be a VIRTUAL CONFERENCE, held on Thursday, November 12 and Friday, November 13, 2020.

The presentations will address the following topics which align with the ABE Support Professional’s Certificate:

 

ABE Program & Policy Knowledge:

  • Overview of ABE: Programs, History & Policy

  • Local ABE Knowledge: Specific to Consortium District, Program

  • NRS Accountability and Rules

  • Assessment: New User, Annual, Certification

 

Technology:

  • SiD Database Management

  • Email Communication

  • Technology Tools: Software and/or Equipment

 

Customer Service:

  • Cultural Awareness & Understanding ABE Populations

  • Effective Client Communication

  • Conflict Resolution

 

Effective Work Culture:

  • Time & Task Management

  • Professionalism & Communication

  • Understanding Self & Others

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**REGISTRATION FORM:  Click on the link to access the registration form. Registration is due by November 6th. Prior to the conference, instructions will be available to registered participants as to how to access the conference sessions.

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CONFERENCE AGENDA:  Click on the link to see a copy of the conference agenda. A  copy of the conference program will be available later in October.

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