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Support Services Conference

 

SW ABE, the Minnesota Department of Education and SPARC sponsor an annual statewide conference for support professionals. There is a full-day preconference, focusing on  assessment training, plus a full-day general conference that includes an ABE update from our state ABE director (and other state ABE staff) as well as concurrent sessions on such topics as:

 

  • Orientation to ABE

  • Accountability/NRS

  • Assessment

  • Data analysis

  • Intake and orientation practices

  • Enrollment practices

  • Customer service

  • Conflict resolution

  • Effective communication

  • Cultural awareness

 

The 2021 conference will be held on Thursday, November 18 and Friday, November 19, 2021. It will be held at the MN Department of Education, CC-B.

The presentations will address the following topics which align with the ABE Support Professional’s Certificate:

 

ABE Program & Policy Knowledge:

  • Overview of ABE: Programs, History & Policy

  • Local ABE Knowledge: Specific to Consortium District, Program

  • NRS Accountability and Rules

  • Assessment: New User, Annual, Certification

 

Technology:

  • SiD Database Management

  • Email Communication

  • Technology Tools: Software and/or Equipment

 

Customer Service:

  • Cultural Awareness & Understanding ABE Populations

  • Effective Client Communication

  • Conflict Resolution

 

Effective Work Culture:

  • Time & Task Management

  • Professionalism & Communication

  • Understanding Self & Others

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**REGISTRATION FORM:  Click on the link to access the registration form. Registration will be due by November 12th, 2021. 

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CONFERENCE AGENDA:  Click on the link to see a copy of the conference agenda. A  copy of the conference program will be available later in October, 2021.

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