Competency Areas 4.4, 4.5, 4.6, 4.7, 4.8
4.4.1 Identify appropriate behavior, attire, attitudes, and social interaction, and other factors that affect job retention and advancement
North Carolina Curriculum Guide
"Work Relationships"
REEP ESL Curriculum for Adults
in work Lesson plans, click on "Good Work Habits"
4.4.2 Identify appropriate skills and education for keeping a job and getting a promotion
REEP ESL Curriculum for Adults
in Work Lesson plans, click on "Good Work Habits"
4.4.3 Interpret job-related signs, charts, diagrams, forms, and procedures, and records information on forms, charts, checklists, etc.
4.4.4 Interpret job responsibilities and performance reviews
4.4.5 Identify job training needs and set standards
4.5 Effectively utilize common workplace technology and systems
4.5.1 Identify common tools, equipment, machines, and materials required for one's job
4.5.3 Demonstrate ability to use a filing system or other ordered system (e.g. coded or numbered)
4.5.6 Demonstrate ability to select, set up and use tools and machines in order to accomplish a task, while operating within a technological system
4.5.7 Demonstrate ability to identify and resolve problems with machines and to follow proper maintenance procedures
4.6 Communicate effectively in the workplace
4.6.1 Follow, clarify, give, or provide feedback to instructions, give and respond appropriately to criticism
North Carolina Curriculum Guide
"Communication Skills at Work"
4.6.2 Interpret and write work-related correspondence, including notes, memos, letters, and e-mail
4.6.3 Interpret written workplace announcements and notices
4.7 Effectively manage workplace resources
4.7.2 Identify or demonstrate effective management of material resources, including acquisition, storage, and distribution
4.7.4 Identify, secure, evaluate, process, and/or store information needed to perform tasks or keep records
4.8 Demonstrate effectiveness in working with other people
4.8.1 Demonstrate ability to work cooperatively with others as a member of a team, contributing to team efforts, maximizing the strengths of team members, promoting effective group interaction, and taking personal responsibility for accomplishing goals
ESL/CBET & Citizenship Technology Guide
go to page 132 - "Lights, Camera, Buy This Now"
4.8.3 Demonstrate effective communication skills in working with customers and clients
4.8.4 Demonstrate initiative and resourcefulness in meeting the needs and solving the problems of customers